B4U Privacy Policy


1. Background
1.1. This privacy policy (“Privacy Policy”) governs the Personal Information and/or Sensitive Personal Data or Information that maybe collected, received, possessed, stored, dealt or handled by B4U Network in the course of providing its services or availing services from any third party or person, whether in physical or electronic mode including through this website. 
1.2. B4U Network shall mean and include (a) B4U Television Network (India) Limited; (b) B4U Broadband (India) Private Limited; (c) Ashirwad Telenetwork Private Limited; and all other respective group companies, subsidiaries and affiliates and any person who collects Personal Information or Sensitive Personal Data or Information on behalf of B4U Network (collectively, “B4U Network”/”We”/”Us”). 
1.3. We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Information. The Privacy Policy sets out basic principles followed by B4U Network for collecting, using, storing, disclosing, and protecting Information in compliance with applicable Laws . 

2. User Consent
By using this site or availing any of Our services and/ or by providing your Information, you agree and consent to us collecting, storing, processing, transferring, using and sharing of your personal information for the purposes set out and in accordance with this Privacy Policy. If you do not agree or are not comfortable with any term of this Privacy statement then, you may discontinue use of B4U Network services or sites. We reserve the right, to modify this Privacy Policy at any time. 

3. What Information is collected, handled or dealt by B4U Network? 
3.1. B4U Network strives to only collect the Personal Information or SPDI that is necessary for B4U Network to provide services or avail any services under a lawful contract or through use of this website.
3.2. 'Personal Information' or Personal Data' or Sensitive Personal Data or Information shall have the meaning as defined under the Information Technology Act, 2000 and IT Rules, 2011. Personal Information means any information that identifies (whether directly or indirectly) to a particular individual or natural person, such as the individual's name, postal address, email address, mobile number and any other identifier indicating to that particular person. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information. B4U Network respects the privacy of the users of its services they use and its service providers and is committed to reasonably protect it in all respects. The information collected by the Company include:
a) Information supplied by users and service providers;
b) Information automatically tracked while navigation of this website; 
c) Inferred information through usage and log data
d) Information collected from any other sources (like third party providers or social media platforms)

a) Information supplied by users, service providers
i. We may collect personal information when you use our services, this site or provide it by writing to us through our complaint or grievance redressal process or while availing service from service providers. We do not collect such personal information from you, otherwise. Information that we collect may include –
Mobile Number
Email Address
Home Address
IP Address
ii. Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our website or applications like social media login (for e.g. facebook, google etc.) the information we collect is through those third-party sites linked with our websites and applications and is covered under this privacy policy, and the information the third-party site or platform collects is subject to the respective third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our websites or applications. Please also bear in mind that our websites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our websites or applications to read the privacy policies of other sites they may collect your personal information.
b) Information automatically collected/tracked while navigation
i. We use Cookies or similar electronic tools to improve the responsiveness of the site for our users, to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the identified computer. Detailed Information on use of cookies is given below. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control. We receive and store certain types of information whenever you interact with us via the Site.
ii. For more information on Cookies, please see below. 
c) Information we collect from third parties
i. We may receive information about you from other sources, add it to our account information and treat it in accordance with this policy. If you provide information to the platform provider or other partner, whom we provide services, your account information and order information may be passed on to us. We may obtain updated contact information from third parties in order to correct our records and fulfil the Services or to communicate with you.
d) Demographic Information
We may reference other sources of demographic and other information in order to provide you with more targeted communications and promotions. We use Google Analytics, among others, to track the user behaviour on our website. Google Analytics specifically has been enable to support display advertising towards helping us gain understanding of our users' Demographics and Interests. The reports are anonymous and cannot be associated with any individual personally identifiable information that you may have shared with us. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings options provided by Google.
e) Information for Ad-Servers
When we present information to our advertisers -- to help them understand our audience and confirm the value of advertising on our websites -- it is usually in the form of aggregated statistics on traffic to various pages / content within our websites or Applications. We use third-party advertising companies to serve ads when you visit our websites. These companies may use information (not including your name, address, email address or telephone number or other personally identifiable information) about your visits to this and other websites or application, in order to provide advertisements about goods and services of interest to you.

f) We do not provide any personally identifiable information to third party websites / advertisers / ad-servers without your consent. Third Party advertisers may use information (not including your name, address, email address or telephone number or other personally identifiable information) about your visits to our and other websites or application, in order to provide advertisements about goods and services of interest to you. Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc.
3.3. B4U Network may engage service providers to undertake any activities, operations or provide any goods or services on behalf of B4U Network or administer activities on B4U Network’s behalf, such as sending out newsletters or surveys. 
3.4. B4U Network may from time to time employ service providers to perform functions on B4U Network's behalf, such as hosting Personal Information and SPDI, sending e-mail message communications and providing data analysis services, within or outside India. 
3.5. For necessary business purposes, Personal Information or SPDI may also be shared internationally in accordance with Applicable Law. 
3.6. B4U Network are not responsible for examining or evaluating, and do not warrant the offerings of, any businesses or individuals or the content of the Service Provider’s websites. B4U Network does not assume any responsibility or liability for the actions, products, services, and content of any other service providers. Members, service providers and Employees should carefully review the legal statements and other conditions of use of any website which they access through a link from B4U Network’s website. Members, service providers and Employees linking to any other off-site websites is at their own risk.
3.7. B4U Network may share the Personal Information and SPDI with other entities affiliated with B4U Network for internal reasons, primarily for business and operational purposes. 
3.8. Protecting the privacy of the very young is especially important. For that reason, B4U Network never collect or maintain information from those whom B4U Network knows are under 18 years of age, and no part of B4U Network's Services is structured to attract or deal with anyone under 18 years of age. 

4. How does B4U Network use the collected/received Information? 
4.1. We will only collect and process personal information about you in a legal and lawful manner. We use information to provide, analyse, administer, enhance and personalize our service and marketing efforts, to process your registration, to provide you services, and to communicate with you related to below mentioned points.
4.2. We may use information for the following purposes:

a) to fulfil our obligations to deliver the availed services and to contact you if a problem arises with respect to the services. 
b) to notify you, if you agree when you register on our website, of our new services, if any, that we offer and we think may be of interest to you. If you no longer wish to receive these notifications you can opt out at any time by filling the form at https://b4utv.com/corporate/b4u-dsr-forms.php or by sending us an e-mail at privacy@b4unetwork.com.
c) To notify you of contest results or give general contest information when you register or take part in any of our contests.
d) to occasionally ask you to participate in one of our surveys or contests or to ask you to provide feedback to us relating to our services.
e) to improve the user experience on our website through the use of cookies and data analytics.
f) to inform you about our upcoming events or third party events where B4U is a media partner;
g) to send out emailers with respect to our activities;
h) Marketing
i. We would like to send you information about new services, deals, events, promotional material which may be of interest to you. If you have consented to receive marketing, you can opt out at a later date.
ii. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes you can opt out at any time by clicking here https://b4utv.com/corporate/b4u-dsr-forms.php or by sending us an e-mail at privacy@b4unetwork.com

4.3. The Information as supplied by the users enables us to improve the services and provide you the most user-friendly experience. All required information is service dependent and We may use the above said user Information to, maintain, protect, and improve the services and (including advertising) for developing new services. We may, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, etc.), dealing with requests, enquiries and complaints and customer related activities.

4.4. B4U Network may share your Information with any third party without obtaining the prior consent:
a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences, or to Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these terms or for complying with the applicable laws and regulations.
b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf for provisioning of the services for which such Information was provided. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
c) We may present information to our advertisers – to help them understand our audience and confirm the value of advertising on our Site– however it is usually in the form of aggregated statistics on traffic to various pages within our site.
4.5. In case you choose to decline to submit personally identifiable information on the Site, we may not be able to provide the services to you. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.

5. How do We protect your Information?
5.1. B4U Network implements reasonable security practices and procedures governed under the IT Policy of B4U Network that contains managerial, technical, operational and physical security control measures that are commensurate with the Personal Information or Sensitive Personal Data or Information being collected, received, possessed, stored, dealt or handled and the nature of B4U Network’s business. B4U Network adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Personal Information and SPDI.  The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
5.2. Children’s Privacy: This website is not intentionally designed for or directed at persons who are considered as major (as per applicable laws in the respective territories) . B4U Network does not knowingly permit any person who is non-adult or minor (as per applicable laws in the respective territories) to register with the services or to provide any other personally identifying information. If B4U Network becomes aware that any personally identifiable information of person who has not attained the necessary legal age (as per applicable laws in the respective territories) has been collected on Our services without verified parental consent, then B4U Network will take the appropriate steps to delete any such information and notify the parent of such person. However, we consider it as sole responsibility of parents to monitor their children’s use of our services. Nevertheless, it is our policy not to collect and process any personal information from children below necessary legal age or offer to send any promotional materials to persons in that category. B4U Network does not seek or intend to seek or receive any personal information from children. Should a parent or guardian have reasons to believe that a minor has provided B4U Network with personal information without their prior consent, please contact Us to ensure that the personal information is removed from our site/services.

6. Data transfer, storage & processing globally
We operate globally and may transfer your personal information to individual companies of Our affiliated companies or third parties in locations around the world for the purposes described in this privacy policy. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. Additionally, when using or disclosing personal information transferred from the European Union, we use standard contractual clauses approved by the European Commission, adopt other means under European Union law for ensuring adequate safeguards. 

7. Does B4U Network retain any Personal Information or SPDI?
7.1. B4U Network will retain Personal Information and SPDI as long as necessary for the legitimate business interests of B4U Network to support Members, service providers and Employees and for B4U Network to comply with its legal obligations or perform a lawful contract. At the end of purpose fulfilment, B4U Network will take reasonable efforts to erase Personal Information or SPDI. However, B4U Network may:
a)  still retain some of Personal Information or SPDI as necessary for B4U Network legitimate business interests, such as human resource documentation, employee records, fraud detection, prevention and enhancing security and safety. 
b)  still retain and use Personal Information or SPDI of Member, service providers and Employees to the extent necessary to comply with B4U Network’s legal obligations. For example, B4U Network may keep some information for taxing, legal reporting and auditing obligations.

8. User control over collected data
8.1. You may withdraw your consent regarding use of your information at any time by sending an email to B4U Network on privacy@b4unetwork.com for the same. B4U Network shall review the request to withdraw and may ask to verify if the withdrawal is for Personal Information or Sensitive Personal Data or Information. Post verification B4U Network will withdraw the consent for which request was made and stop any further handling or dealing of Personal Information or Sensitive Personal Data or Information. You may also write to use to correct any inaccurate or incomplete information provided to Us. While We may comply with your request to edit or delete your information B4U Network may maintain backup copies of such information, to the extent necessary to comply with our legal obligations. 

9. Grievance Redressal Officer 
9.1. If you have any grievances about handling or dealing of your Information you may contact B4U Network grievance redressal officer with respect to data protection and privacy related complaints. 
9.2. Grievance Officer / Data Protection Officer of B4U Network
Name: Trushna Patel
Email Id: grievanceofficer@b4uworld.com 
9.3. We request you to please provide the following information in your email:-
a) Identification of the information provided by you;
b) Clear statement as to whether the information is personal information or sensitive personal information;
c) Your address, telephone number or e-mail address;
d) A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be;
e) A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you;

10.  Cookies
a) Cookies are small text files that websites save locally to your computer, which allow sites to store and use information during your visit. They can improve your experience when using a website by (i) remembering preferences, so you don’t have to keep re-entering your choices when you visit again (ii) measuring how you use a site, so that changes can be made to ensure it meets your needs.
b) None of our cookies used for our Site can be used to identify you personally. They are just used to help us make the site better for you. To learn more about cookies and how to manage them, visit http://aboutcookies.org/ where you can also find information on how to turn them off. Read on to find out more about how we use cookies.
c) We only use first-party Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about webpage usage and improve our website in order to tailor it to customer needs.
d) Measuring our website usage: Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not allow Google to use or share our analytics data.
e) Google Analytics does not collect any personal information. Google also offers a browser plugin that allows users to opt out of their analytics.
f) Running our sites, session cookies: We also use session cookies to remember selections and preferences that you’ve already made or information that you’ve already given. Certain parts of our sites will not work if cookies cannot be set (for example if you set your browser to refuse all cookies).
g) We do not use any of our first-party cookies to hold any personal information or track users across multiple sites.
h) You can manage the cookies stored on your computer, or turn them off completely, through your browser settings. Be aware that this may affect your browsing experience or even prevent you from using certain services such as those with a secure login, which require cookies to be set in order to work.
i) All modern browsers will let you change your cookie settings to give you broad control over whether cookies can be set or not. For more information, visit the help section for the browser you use.
j) Other websites: This privacy notice applies only to this site which contains links to other websites. If you access websites through the links, you should read the privacy policies specific to those websites.

11. Need to Know
B4U Network DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means. B4U Network never call users/customers with offers, discounts on products and offering free gifts.
Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud users. Please do not share any personal or payment sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.
B4U Network shall not be liable for any loss, damage, expense incurred by a user, service provider or a customer where you have shared personal and/or payment sensitive information with scamsters/fraudsters who may be misrepresenting or impersonating Us.
We also request and encourage you to report such attempts or incidents to our Grievance officer to enable us to investigate and explore legal recourse.
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